How to withdraw your savings
You can withdraw money from your Share Account at any time unless secured against a loan in your Attached Savings account.
We do not offer cash withdrawals. Money is paid Monday to Friday either direct into your bank account or Engage Account, usually by 4:30. Withdrawals requested after 4pm or weekends and bank holidays will not be processed until the next working day.
The simplest way to withdraw is with internet banking, just select your bank account or Engage Account sort code and account number from the list. For fraud prevention purposes we can only pay to an account in your name. If your preferred bank account is not shown please contact us to verify your account details. Please note that all share withdrawals made by internet banking are considered to be Express Payments and the £1 service fee will be charged.
Withdrawals are made free of charge 7 days after the request is received, so it is best to plan ahead and decide when you will need your money and how much you would like to withdraw.
If you are in a hurry or need money in an emergency you can request an Express Payment. Express Payments are processed the same day Monday to Friday if requested before 2pm at our counter, or 4pm if requested by internet banking. Withdrawals after these cut-off times are processed on the next working day. The transfer to your account is usually complete before 4.30pm. There is a fee payable of £1.00 for this service, which is deducted from your withdrawal. Please note that all share withdrawals made by internet banking are considered to be Express Payments and the £1 service fee will be charged.